El Sayed Shehata Group of Companies is a leading company in plastic raw materials and polymers trading, operating in Saudi Arabia, Egypt, and UAE with 5 specialized companies offering high-quality products and services since 2005.
The group includes 5 companies: Al Sadara Industry (Saudi Arabia), Al Talah Al Khadra and Al Qaysar (Egypt), S.A.M and El Sayed Shehata Polymers (UAE). Each specializes in plastic raw materials trading and supply.
We have offices in Saudi Arabia (Jeddah), Egypt (6th of October City), and UAE (Sharjah and Dubai). Visit our "Contact Us" page for detailed addresses.
Orders and Products
You can easily place an order on our website: browse products, add them to cart, then complete checkout. You will receive an email confirmation upon order completion.
You can modify your order within one hour of placing it by contacting customer service. After order processing begins, modifications may not be possible.
Yes, all our products are 100% genuine and imported from trusted sources. We provide official manufacturer warranty on all products.
Payment
We accept: credit cards (Visa, Mastercard), bank transfer, cash on delivery (in selected areas), and electronic payment services like Fawry.
Yes, our website is secured with SSL certificate and we use certified payment gateways compliant with PCI DSS standards to ensure your financial information security.
Yes, we offer installment options through partner banks for purchases over 3000 EGP. Contact us for details.
Shipping and Delivery
In Egypt: 2-5 business days for Cairo and Alexandria, 5-7 days for other governorates. In Saudi Arabia: 3-5 business days for Riyadh and Jeddah, 5-10 days for other cities.
After your order ships, you will receive a tracking number via email and SMS. You can use it to track the shipment through your account or the shipping company website.
Yes, shipping is free for orders over 500 EGP in Egypt and 200 SAR in Saudi Arabia.
Returns and Exchanges
You can return the product within 14 days of receipt provided it is in its original condition with original packaging. Some products are exempt from returns.
Contact customer service to request a return, get a reference number, then send the product via the approved shipping company. Refund will be processed within 7-14 business days.
If you receive a damaged product, please contact us immediately with photos of the product and packaging. We will replace it free of charge or issue a full refund.
Support and Contact
You can reach us via: phone (9 AM - 9 PM), email support@alsadara.org, or live chat on the website.
Yes, all our products are covered by manufacturer warranty. Warranty duration varies by product and ranges from 1 to 3 years.
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